PRIVACY POLICY

Last updated: 09/10/2026

Hugsypet operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). Hugsypet is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services, or when you contact us through other means.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how your personal information is collected, used, and disclosed as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, phone number, and email address.

• Payment information, including credit or debit card details, payment information, transaction details, payment confirmations, and other information related to your payment. Payment information may be processed by third-party payment providers.

• Account information, including your username, password, preferences, and account settings.

• Transaction information, including products you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications, including information you provide when contacting us through our contact form or submitting a customer service request.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you interact with or browse the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

• Directly from you, when you create an account, use the Services, place an order, contact us, or otherwise provide information.

• Automatically through the Services, including information from your device when you browse our website, as well as information collected through cookies and similar technologies.

• From service providers, when they provide technology or process personal information on our behalf.

• From business partners or other third parties, where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services. This includes processing payments, fulfilling orders, remembering your preferences, managing your account, arranging shipping, handling returns and exchanges, providing customer support, enabling product reviews, and recommending products that may interest you.

• Marketing and advertising. We may use your personal information to send promotional communications by email or text message where permitted by law, and to display advertisements for our products on our website or other websites. These advertisements may be based on your previous purchases, shopping activity, or interactions with the Services. Where required, we will obtain your consent before sending marketing communications.

• Security and fraud prevention. We may use your information to authenticate accounts, process payments securely, detect and investigate suspected fraud or illegal activity, protect our customers, and maintain the security of our Services. You are responsible for keeping your account credentials confidential.

• Communicating with you. We use your information to respond to questions, provide customer support, process requests, and maintain our relationship with you.

• Legal compliance. We may use your information to comply with applicable laws, respond to valid legal requests, enforce our policies, and protect our rights and the rights of our customers and others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

• Shopify and service providers, such as payment processors, IT providers, analytics providers, customer service platforms, cloud storage providers, and order fulfillment and shipping providers.

• Marketing and advertising partners, to help us promote our products and display personalized advertisements. These partners may process information according to their own privacy policies. Depending on where you live, you may have the right to opt out of certain disclosures or uses of your personal information for targeted advertising. You can exercise applicable rights by contacting us through our contact form.

• At your direction or with your consent, when you ask us to share information with a third party or use social media widgets or other integrations.

• Within our corporate group or with affiliated entities, where applicable.

• In connection with business transactions or legal obligations, such as a merger, bankruptcy, legal proceedings, valid government requests, enforcement of our Terms of Service, or the protection of our Services, rights, customers, and others.

OUR RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the platform.

Information you submit through our store may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

We may also use Shopify features that rely on information about your interactions with our store, other merchants, and Shopify's platform to help protect and improve our business. When Shopify processes personal information for its own purposes, Shopify may be responsible for handling requests relating to that processing.

For more information about how Shopify handles personal information and the rights you may have, please visit Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy or its privacy portal at https://privacy.shopify.com/en.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties. If you visit a website that is not affiliated with or controlled by us, we encourage you to review its privacy and security policies and its terms and conditions.

We are not responsible for the privacy, security, or content of third-party websites. Information you share in public or semi-public spaces, including third-party social media platforms, may be visible to other users and may be used by others according to the policies of those platforms.

Including a third-party link does not imply our endorsement of that website or its content unless expressly stated.

CHILDREN'S PRIVACY

The Services are not intended for children, and we do not knowingly collect personal information from children under the age specified by applicable law in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us through our contact form so that we can review the request and take appropriate action.

Where applicable law requires specific disclosures or protections concerning children's personal information, we will comply with those requirements.

SECURITY AND RETENTION OF PERSONAL INFORMATION

We use reasonable measures to help protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security. Information transmitted over the internet may not be completely secure while in transit.

We retain personal information for as long as necessary to provide the Services, maintain your account, fulfill orders, comply with legal obligations, resolve disputes, enforce our agreements, and meet other legitimate business needs, subject to applicable law.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights regarding your personal information, subject to applicable law and its exceptions:

• Right to access: You may request access to the personal information we hold about you.

• Right to deletion: You may request that we delete personal information we hold about you.

• Right to correction: You may request that inaccurate personal information be corrected.

• Right to data portability: In certain circumstances, you may request a copy of your personal information or ask us to transfer it to another party.

• Right to opt out of certain data sharing or targeted advertising: Depending on your location, you may have the right to opt out of certain disclosures or uses of personal information for targeted advertising or other activities defined by applicable privacy laws. You can submit a request through our contact form.

Where supported and required by applicable law, we may recognize the Global Privacy Control (GPC) signal as a request to opt out of certain data sharing or targeted advertising. For more information, visit https://globalprivacycontrol.org/.

• Marketing preferences: You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails. Even if you opt out of promotional messages, we may still send non-promotional communications relating to your orders or account.

If you live in the United Kingdom or the European Economic Area, you may also have additional rights under applicable data protection laws, including the right to object to or restrict certain processing and the right to withdraw consent where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any applicable rights, please contact us through our contact form. We may need to verify your identity before processing your request, as permitted or required by law. Where permitted by applicable law, you may authorize another person to submit a request on your behalf.

We will respond to requests within the timeframes required by applicable law. We will not unlawfully discriminate against you for exercising your privacy rights.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us through our contact form.

Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data protection or privacy authority.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

When personal information is transferred outside the United Kingdom or the European Economic Area, we will use appropriate safeguards where required by applicable law, such as approved standard contractual clauses or other recognized transfer mechanisms, unless the destination country has been recognized as providing an adequate level of data protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will post the updated version on this page, revise the “Last updated” date, and provide any additional notice required by applicable law.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us through the contact form available on our website.

We will respond to requests within the timeframes required by applicable law and, where possible, as promptly as we can.