TERMS OF SERVICE

Last updated: 09/10/2026

GENERAL INFORMATION

Welcome to Hugsypet! The terms “we,” “us,” and “our” refer to Hugsypet. We operate this store and website, including all related information, content, features, tools, products, and services to provide you with a personalized shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services.

These Terms of Service, together with any policies referenced in this document, describe your rights and responsibilities when using our Services. Please read these Terms carefully, as they contain important information about your legal rights, warranties, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 — ACCESS AND ACCOUNT

By accepting these Terms, you confirm that you have reached the age of legal majority in your jurisdiction or that you have the necessary legal authority to use the Services. If you permit a minor under your care to use the Services on a device you own or manage, you are responsible for that use to the extent permitted by applicable law.

To use certain Services, browse our online store, or purchase products, you may be asked to provide information such as your email address, billing information, payment details, and shipping address. You represent that the information you provide is accurate, current, and complete and that you are authorized to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, to the extent permitted by applicable law. You may not sell, transfer, assign, or license your account to another person without our prior written permission.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display our products as accurately as possible in our online store. However, product colors and appearance may vary depending on your device, screen settings, and other technical factors.

We do not guarantee that the colors or appearance displayed on your screen will exactly match the product you receive.

Product descriptions, images, and other information may be updated from time to time. We reserve the right to discontinue products or limit quantities offered to any person, geographic region, or jurisdiction, subject to applicable law.

Nothing in this section limits your statutory consumer rights or any applicable product warranties.

SECTION 3 — ORDERS

When you place an order, you submit an offer to purchase the products in your cart. We reserve the right to accept or decline an order for legitimate reasons, subject to applicable law.

An order is accepted when we confirm its acceptance. Payment must be successfully processed before an order can be accepted or fulfilled.

Please review your order carefully before completing your purchase. Once an order has been accepted, we may be unable to cancel it if preparation or shipping has already begun. This does not affect any cancellation, withdrawal, return, refund, or other rights you may have under applicable consumer protection laws.

If we decline, modify, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, or phone number you provided.

Returns and refunds are governed by our Return & Refund Policy. We do not currently offer direct product exchanges.

You represent that your purchase is for personal or household use and not for unauthorized commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged for a product will be the price displayed when you place your order, as confirmed in your order confirmation, subject to applicable law.

Prices will include applicable taxes where required. Shipping fees and any other additional charges will be disclosed before you complete your purchase, where required by law.

Prices displayed in our store may differ from prices offered by third parties. Promotions may be subject to additional terms and conditions. If promotional terms conflict with these Terms, the specific promotional terms will apply to the extent of the conflict, subject to applicable law.

You agree to provide current, complete, and accurate purchase, payment, and account information. You agree to update relevant information when necessary so that we can process your transactions and contact you about your orders.

You represent that you are authorized to use the payment method provided and that the information submitted is accurate. You agree to pay the amounts displayed at checkout, including applicable shipping charges, handling fees, and taxes.

SECTION 5 — SHIPPING AND DELIVERY

We will arrange shipment of your order to the address you provide at checkout.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delivery may be affected by carrier delays, customs procedures, weather, or other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate significant shipping issues when appropriate. Nothing in these Terms excludes or limits any obligations or liability we may have under applicable consumer protection laws, including requirements concerning delivery times, delayed orders, or refunds.

Further information about shipping times, costs, and delivery conditions is available in our Shipping Policy.

SECTION 6 — INTELLECTUAL PROPERTY

The Services, including our trademarks, brand names, text, graphics, images, product reviews, videos, audio, and the design and arrangement of this content, are owned by Hugsypet, its affiliates, or its licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit material from the Services without our prior written permission, except where permitted by applicable law.

Nothing in these Terms grants you a license to use any intellectual property owned by Hugsypet, Shopify, or another third party unless expressly stated.

The Hugsypet name, logo, product names, designs, and slogans may be protected trademarks or other intellectual property. You may not use them without prior written permission where such permission is required.

Shopify's name, logo, and other identifying elements are trademarks of Shopify. All other trademarks displayed through the Services belong to their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools or services offered by third parties that we do not own or control.

Such tools may be provided on an “as available” basis, subject to the terms and conditions of their respective providers. To the extent permitted by applicable law, we are not responsible for third-party tools that we do not control.

Your use of optional third-party tools is at your discretion. You should review the relevant provider's terms and policies before using those tools.

We may introduce additional features, tools, or resources in the future. These will form part of the Services and will be subject to these Terms unless otherwise stated.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to websites, platforms, or services operated by third parties.

We do not control and are not responsible for the content, accuracy, privacy practices, or policies of third-party websites. If you choose to access third-party websites, you do so at your own discretion and should review their applicable terms and privacy policies.

To the extent permitted by applicable law, we are not responsible for losses arising from your use of third-party websites, products, or services.

Questions, complaints, or claims relating to third-party products or services should be directed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide the Services. However, purchases made through our store are transactions between you and Hugsypet.

To the extent permitted by applicable law, Shopify is not responsible for the products sold by Hugsypet or for matters arising from transactions between you and Hugsypet.

Nothing in this section excludes or limits any liability or rights that cannot legally be excluded or limited.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy. Certain information may also be processed by Shopify under its own privacy policies.

By using the Services, you acknowledge that you have read our Privacy Policy.

Because our store is hosted by Shopify, information you submit may be processed by Shopify and other service providers, including providers located in countries other than your own, as described in our Privacy Policy and subject to applicable law.

SECTION 11 — COMMENTS AND REVIEWS

If you submit or post ideas, suggestions, feedback, reviews, or other content through the Services (“Comments”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display that content for purposes related to operating, improving, and promoting our business and Services, subject to applicable law.

You represent that you have the necessary rights to submit the Comments and that any material connection, compensation, or incentive relating to a review has been disclosed where required by law.

We are not obligated to keep Comments confidential, pay compensation for them, or respond to them.

We may, but are not required to, monitor, edit, or remove Comments that we reasonably consider unlawful, abusive, misleading, offensive, infringing, or otherwise in violation of these Terms.

You agree not to submit Comments that infringe the rights of others, contain unlawful or abusive material, include malicious software, or misrepresent your identity or the origin of the content.

You are responsible for the Comments you submit. We are not responsible for user-generated content posted by you or other users, except where applicable law provides otherwise.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law. If a change or cancellation affects an order you have already placed, we will provide any notice or refund required by law.

We are not required to update every piece of information on the Services unless applicable law requires it.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes. You must not use the Services, directly or indirectly:

(a) For any unlawful, fraudulent, or malicious purpose.

(b) To violate any applicable law or regulation.

(c) To infringe our intellectual property rights or those of others.

(d) To harass, abuse, threaten, defame, or harm another person.

(e) To submit false or misleading information.

(f) To upload, transmit, or distribute material that violates these Terms or applicable law.

(g) To send spam or other unauthorized promotional communications.

(h) To impersonate another person or entity.

(i) To interfere with the use, security, or operation of the Services.

You also agree not to:

(a) Upload or transmit malicious code that may affect the Services.

(b) Copy, reproduce, resell, or commercially exploit any part of the Services without authorization.

(c) Collect or track the personal information of others without a lawful basis.

(d) Use phishing, spamming, or other deceptive practices.

(e) Use automated systems, including bots, scrapers, or data extraction tools, to access or interact with the Services in violation of our published restrictions or applicable law.

(f) Circumvent security measures or access controls.

We may suspend or terminate access to the Services where we reasonably determine that these Terms have been violated, subject to applicable law.

SECTION 14 — AUTOMATED AGENTS

This section applies when software or a service acts autonomously or semi-autonomously on behalf of a person or organization to access or interact with the Services.

Automated agents must not access or interact with the Services where we have prohibited such access. We may use reasonable technical measures to restrict automated access.

Where automated access is permitted, agents must identify themselves accurately, must not impersonate human users, and must not circumvent CAPTCHA systems, access restrictions, or other measures designed to manage automated access.

Nothing in this section prohibits activities that applicable law expressly permits.

SECTION 15 — TERMINATION

We may suspend or terminate your access to the Services, in whole or in part, where permitted by applicable law.

Termination does not eliminate any payment obligations or other liabilities that arose before termination.

Any provisions that by their nature should continue after termination will remain in effect, including provisions concerning intellectual property, comments, disclaimers, limitations of liability, indemnification, privacy, and other applicable rights and obligations.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information provided through the Services is intended for general informational purposes. We make reasonable efforts to maintain accurate information but do not guarantee that all content is complete, accurate, or current at all times.

Except where expressly stated or required by applicable law, the Services are provided on an “as available” basis.

To the maximum extent permitted by applicable law, we disclaim implied warranties that may otherwise apply to the Services. However, nothing in these Terms excludes, restricts, or modifies any warranty, consumer guarantee, or other right that cannot legally be excluded or limited.

Products remain subject to any mandatory consumer guarantees and statutory rights applicable in your jurisdiction.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Hugsypet and its affiliates, officers, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through them.

This limitation may include, where legally permitted, loss of profits, revenue, savings, data, or other intangible losses.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be excluded for death or personal injury, fraud, or other non-excludable matters.

Nothing in this section limits your statutory consumer rights or any remedies available to you under applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hugsypet, Shopify, and their respective affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims, losses, and reasonable expenses arising directly from your unlawful use of the Services or your material violation of these Terms.

We will provide reasonable notice of any claim for which indemnification is sought, where practicable. You agree to cooperate reasonably in the defense of such claims.

Nothing in this section requires you to indemnify us for our own unlawful conduct or for any liability that cannot legally be transferred to you.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the extent necessary.

The remaining provisions will continue in effect, provided that this does not undermine any mandatory consumer protections.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies referenced in them and any applicable promotional terms, constitute the agreement governing your use of the Services, subject to any mandatory legal rights and obligations.

Nothing in these Terms removes rights you may have under applicable law that cannot be waived or excluded.

SECTION 21 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, where such consent is legally required.

We may assign or transfer our rights and obligations in connection with a business transfer, merger, restructuring, or similar transaction, subject to applicable law and any required notice or consent.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of Spain and applicable European Union law, without prejudice to mandatory consumer protection laws that apply in your country or jurisdiction.

If you are a consumer, you retain any mandatory rights to bring proceedings before the courts of your place of residence or any other court that has jurisdiction under applicable law.

Nothing in this section deprives consumers in the United States, Canada, the United Kingdom, Australia, or any other jurisdiction of protections that cannot legally be excluded by contract.

SECTION 23 — HEADINGS

The headings in these Terms are included for convenience only and do not affect the interpretation of the provisions.

SECTION 24 — CHANGES TO THESE TERMS

We may update or replace parts of these Terms from time to time by publishing the revised version on our website.

We will update the “Last updated” date and provide additional notice of material changes where required by applicable law.

Changes will take effect on the date specified in the notice or, where no date is specified, when the revised Terms are published, subject to applicable law.

Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms to the extent permitted by law. If you do not agree to the revised Terms, you should stop using the Services.

SECTION 25 — CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us through the contact form available on our website.

Business name: Hugsypet