SHIPPING POLICY

Last updated: 09/10/2026

1. ORDER PROCESSING

All orders require a processing period for verification, quality control, secure packaging, and shipping preparation. Orders may take up to 3 business days to process after payment is confirmed.

• Orders placed on weekends or public holidays will begin processing on the next available business day.

• Once your order has been prepared and handed over to the shipping carrier, you will receive an email notification with your tracking information.

2. SHIPPING DESTINATIONS AND DELIVERY TIMES

We currently ship to Spain and the United States. Shipping availability may vary by destination and will be displayed during checkout.

Estimated delivery time is 7–15 business days after order confirmation. Processing time is additional to the estimated shipping period.

Delivery times are estimates and may vary due to carrier delays, peak shopping periods, weather conditions, logistical disruptions, or customs procedures where applicable.

In exceptional circumstances, delivery may take longer than the estimated timeframe.

3. SHIPPING COSTS

Shipping costs are calculated based on the destination country and displayed at checkout before you complete your purchase.

• Mainland Spain: €4.95

• United States and other eligible destinations: Shipping costs will be displayed at checkout before payment.

4. IMPORT TAXES, CUSTOMS DUTIES, AND FEES

Orders shipped outside the European Union may be subject to import taxes, customs duties, or customs handling fees imposed by the destination country's authorities.

Where these charges apply and are legally payable by the customer, the customer is responsible for paying them.

Hugsypet cannot determine in advance the amount of any customs charges imposed by the destination country's authorities.

5. SHIPPING ADDRESS AND DELIVERY

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully check your street address, house number, apartment or unit number, ZIP or postal code, city, and country. Please also provide a valid phone number if required by the shipping carrier.

Failed delivery: If a package cannot be delivered because the address provided is incorrect or incomplete, or because the recipient does not collect the package after the carrier's required delivery attempts, please contact us through our contact form. Any return shipping or reshipping costs will be assessed based on the circumstances and applicable law.

Address changes: Once an order has been prepared and handed over to the shipping carrier, we may be unable to change the delivery address. Please contact us through our contact form as soon as possible if you need to request a change. We cannot guarantee that the change will be possible.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

6. SHIPPING ISSUES

Delayed orders: If your order exceeds the estimated delivery timeframe and has not arrived, or if your tracking information has not been updated for an extended period, please contact us through our contact form. We will review the shipment status and help address the issue.

Damaged or incomplete orders: If your order arrives damaged or incomplete, please contact us through our contact form as soon as reasonably possible. Include your order number and, where possible, photographs of the product, packaging, and shipping label so we can assess the issue and provide an appropriate solution.

Please note that any request to report an issue within a specified period does not limit your statutory consumer rights or remedies under applicable law.

7. CONTACT INFORMATION

If you have questions about shipping, delivery times, or an issue with your order, please contact us through the contact form available on our website.

Business name: Hugsypet